CommonX Gear Return Policy

At CommonX, we want you to be fully satisfied with your purchase. If there is an issue with your order, we’re here to help.

Defective or Damaged Items

If your product arrives defective or damaged, please contact us within 30 days of delivery. We will replace the item at no additional cost.

Returns for Non-Defective Items

We accept returns on non-defective merchandise within 30 days of delivery.
Items must be:

  • Unworn

  • Unwashed

  • In original condition

Customers are responsible for return shipping on non-defective items.

How to Start a Return

Email us at commonxpodcast@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Photos if the item is defective

We will respond within 1–3 business days with next steps.

Exclusions

For hygiene and safety reasons, we cannot accept returns on:

  • Used apparel

  • Items with signs of wear

  • Custom or limited-edition items (unless defective)

Refunds

Refunds will be processed to the original payment method within 5–7 business days after your return is approved and processed.